Due to the custom nature of 3D printing services, all products are made-to-order based on your specifications. Please review the policy below carefully.
Fan Art Notice:
Some products may be fan-made creations and are not affiliated with, endorsed by, or associated with any official brands, companies, or franchises.
3D Printing Characteristics:
As with all 3D-printed items, minor imperfections are a natural part of the manufacturing process. These may include:
Slightly visible layer lines
Minor surface variations
Occasional unevenness at joints (may vary by individual model)
These characteristics are normal and are not considered defects.
We accept return requests within 7 days after receiving your order, but only for items that are defective, damaged, or incorrect.
Because our products are custom 3D printed items made specifically for each order, we do not accept returns or refunds for:
Size, color, or material selections confirmed before printing
Change of mind after production has started
Minor cosmetic variations inherent to 3D printing (as described above)
To be eligible for a return (if applicable), your item must be unused and in the same condition that you received it.
To start a return request, contact us at:
run.software2020@gmail.com
Please include:
Your order number
Clear photos of the item
A description of the issue
Do not send items back without contacting us first. Returns sent without prior approval will not be accepted.
Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or if you received the wrong item, contact us within 48 hours of delivery at:
We will evaluate the issue and, if approved, offer a replacement or refund at our discretion.
Because all items are made-to-order, we do not offer direct exchanges.
If there is an approved issue with your order, we will reprint and replace the item where applicable.
We will notify you once we’ve received and inspected your claim.
If approved:
Refunds will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at:
run.software2020@gmail.com
